Becoming A Partner
To be considered as a partner, please complete our
partnership form.
Your application will be placed in a queue to be reviewed for fit and
compatibility. We will reach out if the partnership is approved.
If approved, you will be provided with a 72-hour link to our API Credential
Request form, which will help you create a test account and define your
channel on Cloudbeds.
Upon completion of the API Credentialing, you will then have access to your
Test Account login information, channel ID (cid), and the shared_secret
that is required for the API calls.
At this point, the channel will be hidden from our user base while in
development and only viewable by your designated test account. You will be
able to use your trial account as a test harness for sending updates to
your channel. We request that you update our team at least once every two
weeks while in development with your estimated completion date.
Partners that fail to provide an estimated completion date may have their
participation eligibility rescinded.
We have a self-certification tool. Once you have finished your development
process, you will be guided on how to use this tool in order to test and
get your integration certified.
Once you get certified, our team will inform you of the next steps,
including providing us with:
- Logos
- Information about your service
- Property setup information (obtaining setup credentials, activating the channel manager, etc.)
- Contact Information to various departments of your business (support, marketing, etc.)
When everything is tested and all documentation is received your application
will be released in a beta stage for 2-3 weeks before going live.
Flow
For a new property to connect to the OTA they will go to the channel setup
on Cloudbeds, and either enter their OTA credentials, or go through some
activation process, where the OTA is automatically emailed to enable the
property and a support team member of Cloudbeds sets the credentials.
The property owner then maps the rooms and rate plans to complete the
connection.
After a property has been setup, Cloudbeds will push a full refresh to the
OTA. This means Cloudbeds sends all availability, rates and restrictions
for the next 2+ years (depending on how many years of ARI data the OTA
supports) for all rooms and rate plans. After this initial sync has been
completed Cloudbeds will update the OTA whenever there is a change to
ARI, eg. because a booking has been imported or pricing has been altered.
Cloudbeds will poll for bookings in regular configurable intervals.
Bookings can and should be sent via a callback to Cloudbeds to speed up
the import.