Upsell / Tours & Activities

Upsell: Items and services (Tours & Activities)

(***) Upsell / Tours & Activities Category Certification mandatory requirements, two-Way Sync, any upsold products posted to myfrontdesk.

1. Option 1 - recommended: Post any item/service to Cloudbeds folio

• Use postCustomItem with reservationID/subreservationID parameter to post a charge for an item into myfrontdesk reservation.***

  Note: You need to specify the taxes that apply to the custom items.

• Use postPayment to record a payment for the charged item

• Use getPaymentMethods to see which methods are available

• If payment method is not enabled or doesn't exist in myfrontdesk account create it using postCustomPaymentMethod

• Use getHotelDetails to see the myfrontdesk account default currency. Payments and charges can only be posted in the default currency.

• If your app can delete/cancel charges use postVoidItem to sync this event with Cloudbeds.

Two-Way Sync: Any items sold via the upselling platform are synced back to Cloudbeds including full price and tax information for items to the folio.***

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Option 2 - Use existing Cloudbeds inventory

• Use getItems to get the list of all available items in myfrontdesk and getItemCategories if you're looking to reflect them in your system.

• Use getItem to get the details of a single item.

• Use postItem with reservationID parameter to post a charge for an item into myfrontdesk reservation.

• Use postPayment to record a payment for the charged item.

• Use getHotelDetails to see the myfrontdesk account default currency. Payments and charges can only be posted in the default currency.

• If your app has the ability to delete/cancel charges use postVoidItem to sync that to Cloudbeds.

Amenities and Add-ons where inventory is managed in Cloudbeds are pulled from live availability in real time and when booked via the upselling platform are synced back to Cloudbeds.*****

Upsell: Upgrade a room

• Use getAvailableRoomTypes with detailedRates parameter to see the available room types and its rates.*

• Use putReservation to change the room type or add additional rooms to a reservation. (*)

• Use postAdjustment to adjust the price of the room if needed. Only if an applicable discount is needed.*****

• Use postReservationNote to indicate the new room type that has been upgraded.

Room Upgrades are pulled from live availability in real-time and when booked via the upselling platform are synced back to Cloudbeds.*****