How to get Support

1. Initial troubleshooting

If you run into any issues, we expect you to go through some self-check tests.

• Check our Authentication section to review that the authentication is implemented correctly.
• Review our Common API errors & How to handle
• Replicate the issue using Postman to rule out any issues that might have come from your environment. You can download our Postman Collection to run these tests.

2. Send us a ticket

If you are still experiencing issues, send us an email to [email protected] with the following details:

• Logs for the request/response including the timestamp
• X-response-ID (from the response header)
• Your app's assigned client_id
• Call(s) requested
• Parameters sent
• Response received
• Expected/unexpected records, and why
• Property ID Involved

To speed up resolution, please, make sure that all the above details are included when sending us a ticket.