There are quite a few useful methods available in our API which can be used by a reputation management app to get guest details. Various scenarios are possible. We've identified the most commonly used methods.

Pre-arrival guest communication

• A guest hasn't arrived yet to the property. Use getReservations with parameters checkInFrom and checkInTo to see the arrivals for any period.
• You may also subscribe to our Webhooks to receive a notification when a new reservation was created.

In-house guest communication

• A guest is staying at the property. Get the reservation and guest data getReservations with parameter status=checked_in.
• You may also subscribe to our Webhooks to receive a notification when a reservation changes status to checked_in.

Post-departure guest communication

• A guest is scheduled to depart on a specific date. To get guest and reservation data of departing guests use getReservations with parameters checkedOutFrom and checkedOutTo To get reservations/guests that have been checked out add parameter status=checked_out.
• You may also subscribe to our Webhooks to receive a notification when a reservation changes status to checked_out.

Posting notes (reviews, feedback etc.) into myfrontdesk reservations

• To post a reservation note use postReservationNote or if the note applies specifically to a guest post a guest note with postGuestNote. Notes can be posted regardless of the reservation status.

Send emails from myfrontdesk

• Use postEmailTemplate to create an email template with the same custom field. Myfrondesk will send out the email to the guest.
• Use postEmailSchedule to schedule the template either based on the reservation status change or a date.

Guest communication category certification mandatory requirements(*)

• Use getReservations with the parameters indicated above depending on if pre / during or post communication (at least one of them).*
• You may also subscribe to our Webhooks to receive a notification when a new reservation was created.*